Privacy policy

Privacy Policy

Last updated: 3 September 2026

Chrispy’s Kiwi Adventures respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, place an order, submit a contact or custom-knife enquiry, subscribe to updates or otherwise communicate with us.

Information we collect

Depending on how you use our website, we may collect:

  • Your name, email address and phone number

  • Billing and delivery addresses

  • Order and transaction details

  • Information submitted through contact and custom-knife forms

  • Marketing preferences

  • Device, browser and IP address information

  • Information about how you use our website

Payment information is processed securely by Shopify and its payment providers. Chrispy’s Kiwi Adventures does not receive or store your complete payment-card details.

How we use your information

We may use personal information to:

  • Process payments and fulfil orders

  • Arrange production and delivery

  • Respond to enquiries

  • Provide customer support

  • Send order and delivery updates

  • Prevent fraud and protect our website

  • Improve our products and website

  • Meet our legal and accounting obligations

  • Send marketing communications where permitted

You can unsubscribe from marketing emails at any time.

Sharing your information

We only share personal information when reasonably necessary to operate our business. Service providers may include:

  • Shopify

  • Payment providers

  • Printify and its printing partners

  • Delivery and postal providers

  • Email and website service providers

  • Analytics and advertising services where enabled

  • Professional advisers where required

Some providers may process or store information outside New Zealand. We may also disclose information when required by law or when reasonably necessary to protect legal rights, customers or the security of our services.

Cookies and analytics

Our website uses cookies and similar technologies to:

  • Operate the website and checkout

  • Remember customer preferences

  • Understand how visitors use the website

  • Measure website and marketing performance

  • Support advertising where enabled

You can restrict cookies through your browser settings. Some website or checkout features may not work correctly if cookies are disabled.

Information security and retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

We retain information only for as long as reasonably necessary to fulfil orders, provide support, meet legal and tax requirements, prevent fraud and resolve disputes.

Your rights

Under New Zealand’s Privacy Act 2020, you may ask to access or correct personal information we hold about you.

You may also contact us if you:

  • Want to update your information

  • Want to withdraw from marketing

  • Have questions about how your information is used

  • Want to make a privacy complaint

Third-party websites

Our website may link to services such as YouTube, Facebook, Instagram or other third-party websites. Their own privacy policies apply when you visit or use those services.

Children’s privacy

Our online store is not intended to collect personal information directly from children without the involvement of a parent or guardian.

Changes to this policy

We may update this policy when our business practices or legal obligations change. The latest version will be published on this page with an updated date.

Contact

For privacy questions or requests, contact:

Chrispy’s Kiwi Adventures
Email: chrispyskiwiadventures@gmail.com