Shipping policy

SHIPPING POLICY

WHERE WE SHIP

Chrispy’s Kiwi Adventures ships tees and hoodies worldwide through our Printify production and delivery partners.

MADE-TO-ORDER PRODUCTION

Every garment is printed especially for the customer.

Most orders are produced within 2–7 business days. Production may take longer during busy periods, stock shortages, public holidays or when an item requires reprinting following a quality check.

DELIVERY ESTIMATES

Available shipping methods, prices and estimated delivery times vary according to the destination and are displayed at checkout before payment.

Production time is additional to the estimated delivery time shown at checkout.

Delivery dates are estimates and cannot be guaranteed. Customs processing, public holidays, severe weather, carrier disruptions and other circumstances outside our control may cause delays.

SHIPPING CHARGES

Shipping is charged separately and calculated at checkout according to:

• The delivery destination
• The products ordered
• The number of items ordered
• The available shipping method

The complete shipping charge will be displayed before payment is completed.

TRACKING

Tracking information will be emailed when it becomes available.

Please allow a short period for tracking information to update after receiving your dispatch notification.

SPLIT SHIPMENTS

Items may be produced or dispatched separately. An order containing multiple garments may arrive in more than one parcel.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an address error. We will try to correct it, but changes cannot be guaranteed after an order has entered production.

If an order cannot be delivered or is returned because the supplied address was incomplete or incorrect, additional production or delivery charges may apply.

CUSTOMS, TAXES AND IMPORT CHARGES

International orders may be subject to customs duties, taxes or import requirements determined by the destination country.

Any duties, taxes or charges that are not collected during checkout are the customer’s responsibility.

DELAYED OR MISSING DELIVERIES

If tracking shows a problem or your parcel has not arrived within a reasonable period, contact us with your order number.

We will investigate the delivery with our production and shipping partners.

CONTACT

For shipping assistance, email:

chrispyskiwiadventures@gmail.com

Please include your order number when contacting us about an existing order.