Refund policy

RETURNS, REFUNDS AND REPLACEMENTS

Every Chrispy’s Kiwi Adventures garment is made to order. Please check the size guide, colour and delivery information carefully before placing your order.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, has a manufacturing fault, or is different from what you ordered, contact us within 30 days of delivery at:

chrispyskiwiadventures@gmail.com

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging

Once the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, repair or refund.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer law.

CHANGE OF MIND AND SIZING

Because our tees and hoodies are printed especially for each customer, we do not normally accept returns or exchanges if:

• You change your mind
• You select the wrong size
• You select the wrong colour

Please review the product description and size guide before ordering.

This does not affect your legal rights if a product is faulty, unsafe, not of acceptable quality or does not match its description.

BEFORE RETURNING AN ITEM

Please contact us before returning anything. We will provide return instructions if a physical return is required.

Unauthorised return postage may not be reimbursed.

ORDER CHANGES AND CANCELLATIONS

Orders can enter production quickly. Contact us immediately if you need to request a change or cancellation.

We will try to help, but changes and cancellations cannot be guaranteed after production has begun.

REFUNDS

Approved refunds will be returned to the original payment method.

The time required for the refund to appear in your account will depend on your bank or payment provider.

CONTACT

Chrispy’s Kiwi Adventures
Email: chrispyskiwiadventures@gmail.com